FAQs

Everything you need to know about booking with Sydney Flower Collective

ABOUT OUR FLORALS

Are your flowers real or artificial?

All of our arrangements are made using premium Real Touch artificial florals or high-quality silk artificial florals. They’re designed to look and feel like fresh blooms—soft to the touch, beautifully detailed, and made to last.

Do you offer hire or purchase options?

All of our arrangements are made to order and are yours to keep. If you’re looking for short-term styling or editorial hire, we’re happy to discuss options. We are working on a Re-Bloom program that allows you to repurpose your event florals. Stay tuned. 

CUSTOMISATION & STYLING

Can I customise my arrangement? 

Our collections are designed with premium florals and curated palettes to keep things simple and beautiful. We offer light customisation like slight tweaks to colour or sizing so you can tailor your pieces without the overwhelm. Our goal is to make florals an easy, elegant part of your event planning.

Do you work with stylists or venues?

We work directly with our clients to keep the process simple, personal, and cost-effective. While we’re happy to incorporate any venue or stylist requirements into the final design, our focus is always on delivering beautiful, affordable floral solutions that give you the visual impact without the stress or high-end price tag.

QUOTES & BOOKINGS

How do I request a quote?

You can submit a quote request via our website or send us an email. Be sure to include your event date, location, inspiration, and any must-have pieces. The more detail you share, the better we can tailor your proposal. You can also view all our pricing online, so you’ll know exactly what to expect, with no surprises.

What’s the booking process?

Along with reviewing your quote, we’ll confirm your delivery details and styling timeline to ensure everything aligns with your event. Once you approve your quote, we’ll send a deposit invoice. A 50% deposit secures your booking, with the remaining balance due 28 days before your event.

How far in advance should I book?

We recommend booking as early as possible, especially for weddings and peak seasons. While we do our best to accommodate last-minute requests, availability is limited until your deposit is received. The great thing about our florals is that they’re designed to last so you can tick them off your list early and have them ready to move into your venue when the time comes. Once delivered, they’ll be fine to store, arriving in dust-proof and securely packaged boxes and bags. 

How long is my quote valid for?

Quotes are valid for 14 days from the date issued. Availability is not guaranteed until your deposit is received, so we recommend confirming as soon as you're ready.

Can I make changes to my quote after it’s sent?

Yes, if you’d like to adjust quantities, swap colours, or add items, just reply to your quote email. We’ll update your proposal and resend it for approval.

DELIVERY 

Do you offer delivery?

Yes, we offer personalised delivery across Sydney and surrounding areas. Delivery fees vary depending on location and event scale and will be confirmed in your quote.

Can I pick up my order instead?

Pick-up may be arranged in rare circumstances, but our service is designed to deliver your florals directly, taking one more thing off your to-do list and eliminating any transport concerns.

How should I store my florals once they arrive?

Your arrangements will arrive in dust-proof and securely packaged boxes or bags. Simply keep them in a cool, dry space away from direct sunlight until your event. No water, refrigeration, or special handling required.

PAYMENTS & CANCELLATIONS

What are your payment terms?

A 50% deposit is required to secure your booking. The remaining balance is due 28 days before your delivery date. Once your quote is approved, we’ll send a deposit invoice and confirm your styling timeline. All pricing is GST-free, and your florals will arrive ready to store—so you can tick them off your list early with confidence

What’s your cancellation policy?

Deposits are refundable minus a 20% managing fee if cancelled. Final balances are non-refundable once paid, as we begin production and styling in advance of your event.

Do you charge GST?

Sydney Flower Collective is not currently registered for GST. All prices are GST-free.